At Atlantic Education Consultants, we strive to ensure customer satisfaction with our products. We understand that circumstances may arise where a return or exchange is necessary. Therefore, we have established the following 45-day return policy for our curriculums:
- Eligibility:
- The return must be requested within 45 days from the date of receiving the materials.
- Return Process:
- To initiate a return, please contact our customer service department at studentsuccessskills.aec@gmail.com to request a return.
- Condition of the Returned Materials:
- The curriculums must be returned in original condition, with all components of the manuals/materials included.
- The materials should be free from any markings, highlighting, or damage caused by the customer.
- Return Shipping:
- The customer is responsible for the shipping costs associated with returning the curriculums.
- We recommend using a traceable and insured shipping method to ensure safe delivery.
- Refund or Exchange:
- Upon receipt and inspection of the returned curriculums, we will process either a refund or exchange, as per the customer’s request.
- Refunds will be issued using the original payment method used during the purchase.
- Exchanges will be fulfilled based on the availability of the requested replacement curriculums.
- Exceptions:
- This return policy applies only to purchases of curriculums. Other services such as training are not eligible for a refund.
Please note that this return policy is subject to change without prior notice. Any modifications or updates to the policy will be communicated to customers through our website.
If you have any questions or require further clarification regarding our return policy, please do not hesitate to contact our customer service department.
We appreciate your business!