45-Day Return & Refund Policy (Physical & Digital Curriculums)

At Atlantic Education Consultants, we strive to ensure customer satisfaction with our products. We understand that circumstances may arise where a return or exchange is necessary. Therefore, we have established the following 45-day return policy for our curriculums:

Eligibility

• The return or refund must be requested within 45 days from the date of receiving the materials (for physical items) or from the date of purchase/access (for digital manuals).

Return/Refund Process

• To initiate a return or refund, please contact our customer service department at [email protected].

• Digital manuals: No physical return is required. If a refund is approved, online access will be revoked immediately upon refund (see “Digital Manuals & Downloads” below).

Condition of the Returned Materials (Physical Curriculums Only)

• Physical curriculums must be returned in original condition, with all components of the manuals/materials included.

• Items should be free from markings, highlighting, or customer-caused damage.

Return Shipping (Physical Curriculums Only)

• The customer is responsible for shipping costs associated with returning the curriculums.

• We recommend a traceable and insured shipping method to ensure safe delivery.

Digital Manuals & Downloads

• Digital manuals are delivered via online access (“My Library”) and/or secure viewer.

• If a refund is approved within 45 days, access will be revoked immediately upon refund and associated user permissions will be removed.

• By requesting a refund for a digital manual, you agree to stop using the materials and permanently delete any downloaded copies.

• Exchanges for digital items, when applicable, consist of correcting access to the proper digital title if available.

Refund or Exchange

• Upon receipt and inspection of returned physical curriculums (as applicable), or upon approval of a digital refund request, we will process either a refund or an exchange, as per the customer’s request.

• Refunds will be issued to the original payment method used at purchase.

• Exchanges will be fulfilled based on availability of the requested replacement curriculums (physical or digital).

Exceptions

• This return policy applies only to purchases of curriculums (physical and digital) made directly from Atlantic Education Consultants.

• Other services, such as training, are not eligible for a refund.

Please note that this return policy is subject to change without prior notice. Any modifications or updates will be communicated to customers through our website.

If you have any questions or require further clarification regarding our return policy, please contact our customer service department.

We appreciate your business!